Refund policy

 

At The Barefooted Bobbin, we strive to provide high-quality products and exceptional customer service. Due to the nature of our products, we do not accept returns. However, if you encounter any issues with your order that are the result of an error on our behalf, please contact us immediately.

In the event that you receive a defective or incorrect item, please reach out to us within 14 days of receiving your order. We will work diligently to resolve the issue and make it right for you. Please provide detailed information regarding the problem, and our customer support team will guide you through the necessary steps to rectify the situation.

Please note that any requests for returns or exchanges outside of our policy will be evaluated on a case-by-case basis and are subject to our discretion.

We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to contact our customer support team at thebarefootedbobbin@gmail.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.